Things Dont Appear to Be Working at the Moment. Please Try Again Later. Paypal 2018

• #1

I'm having credit card issues; it simply says continuously that the transaction was not approved for security reasons.
I chatted with alibaba support, 1 agent gave me the appeal folio but the appeal page requires you to select the card existence appealed (of which at that place are none on file b/c the carte du jour is only saved to file after you employ it one time).
I went back to back up and the next amanuensis said I don't need to do the appeal, they promised to electronic mail me something later tonight; no joy.
Been trying to pay all solar day. Usually the depository financial institution card sends a text if something is suspicious and I can approve but nothing like that.
I've been trying all day (here it's night as I post this).
I went dorsum through the thread and I don't run across a solution. I was prepare to upload photo id and cred. card. movie only again, that page won't piece of work if the carte du jour is not on file. Is this but the alibaba system being weird?
I know others have had issues with it. I do not desire to send a wire transfer. This carte du jour works for everything, never fails it's a skilful card.
It'southward e'er clean; paid off, etc. I want to do the bill of fare payment for the actress protection for the but in case scenario.
Exercise I but keep trying? Accept tried about 6x now. First time it took a couple hours to "not piece of work." Now it's pretty fast each time.

Their Alibaba back up rep wrote, "Subsequently consultation, I am sorry to hear that you have some payment issue for your order.
Subsequently checking in the system, I feel sorry that currently information technology doesn't accept credit card for this transaction.
In club to protect the security of the payment in the whole process of the club, every single order and payment on Alibaba.com need to undergo the regular security cheque and it is extremely confidential. Unfortunately, this transaction failed to pass the security check and whatever attempts to against this decision will not be considered.
To go your order proceed, we accept to suggest you modify a payment method to complete the transaction.
Distressing for the inconvenience caused. Your kind agreement and cooperation are highly appreciated. "

The Platinum card in question is the merely payment selection we've got. Anybody else deal with this? Did you detect a solution?
They are uninterested in uploading of ID's and photos of credit cards.

• #two

Sad mate, I haven't placed my gild with Xuba however, but plan to this evening or in the morning time. I'll report back if I have same issues.

• #v

I was just reading something interesting in relation to my banks cc use overseas.
It states that if a country has a vi digit pivot arrangement then my card volition be declined everyday, I would demand to change my cc to 6 digit pin.
Here in oz it'southward a 4 digit organisation.
Non sure if this is relevant or not simply I thought I'd share because I'm hoping for a smoothen transaction.

• #half-dozen

It declined on me a couple times. And then Amy said use the appeal which no card showed up. I uploaded I.D. and card and the next day it was approved. And that was on a weekend.

Greg

So on the Entreatment page when you lot uploaded your card and ID, wasn't the <submit> button grayed out?
Mine is grayed out since there is goose egg to select on the first field "1. Choose the card for entreatment" when you click it says "no options". Then the form is waiting for that to be selected to ungray the <submit> button.

• #9

Just call you CC and tell them it'due south ok to process

Yeah it'south a comedy of errors, I chosen the bank yesterday got through the estimator and then but waited and waited then disconnected lol.
The Alibaba rep emailed me it's not my credit card declining me information technology's the Alibaba system marked this guild equally not allowing any credit cards?
That I must utilize some other payment pick. It makes some sense that information technology's the Alibaba side since my card never sent an OTP code (normally they text me a code if there is some question). Bank may be minimally staffed as nosotros still have fairly heavy lockdowns in Metro Manila with curfews.
I'll try again calling them.

@Jeremiah In my feel (but placed my order ii days ago from xuba), you have to try unlike (or maybe the same i, I use dissimilar ones) cards (volition get declined of course) until yous go a "entreatment" push button correct afterward your transaction got declined. Only past now when you click the "appeal" button, you will be able to see your cards have been saved on file.

Apparently, y'all are directed to the appealing page directly by the agents you talked to. I gauge this could be the reason why you can not come across the cards saved. I would propose y'all try out making payment multiple times and use different cards until you see that "entreatment" affair. My start 2 payment trials were declined and I did not see the "appeal" button. Subsequently tertiary endeavour, I appeared. And magically, my first two cards were also saved. Kind of foreign.

OK that's useful. I've tried about 7 times (only take one card that can handle the number of cells I'm buying). I never saw the entreatment folio as part of the transaction; only when an Alibaba rep gave me the page later on I pushed for information technology.

Thanks everyone for the help, I actually appreciate information technology.

Concluding edited: May 27, 2020

• #11

I understand you lot merely accept this 1 menu that has plenty credit to embrace the whole order. But it never hurts to try different cards. In my case, once I got that "appeal" push and clicked it, I can come across all my previous cards (two declined cards without "appeal" button + 1 declined with appeal push button) just showed upwards in the drop-downwardly menu. I would recommend you do the aforementioned. Maybe our Platinum carte will appear magically after you get that "appeal" button. Then your can upload your ID and picture show of your platinum carte to appeal that card. Only a proposition.

And BTW, you lot tin can mark out sensitive info on our ID, similar your DOB and some other info. I believe Alibaba but need your name and your accost to be matching with the info for your order. At least it is like this in my case. I know giving out names and addresses is withal a concern to some. Only it's better than sending the entire ID image out.

Ah got it. Thank you. I wish I had known that about marking out sensitive data. Ironically, the address on the DL is unlike since I moved since then.
Volition effort using other cards to get to that betoken. Thanks.

• #12

Another thought.
I'yard shipping to my reshipper in China. So the address that comes up by default in the payment page is in Chinese (the accost I gave the seller to ship to). I delete information technology and enter the accost associated with the bill of fare here in the Philippines. Does anyone call up this could be flubbing things up?
Maybe I should inquire the seller to depict up another purchase merely list my home address on it, make the payment, then he can change to the Chinese accost?

• #13

So funny that it has to be mysterious why tin't they just say clearly what the problem is? I'm sure fifty-fifty using google interpret would be sufficient if they wanted to say what needs to exist done.

• #14

Another thought.
I'm aircraft to my reshipper in China. So the address that comes upwardly by default in the payment folio is in Chinese (the address I gave the seller to ship to). I delete it and enter the address associated with the carte du jour here in the Philippines. Does anyone think this could be flubbing things up?
Perhaps I should enquire the seller to draw up another purchase just list my home address on it, brand the payment, then he can change to the Chinese accost?

If its not shipping to your home accost thats a big reddish flag and thats probably the problem.

• #16

E'er since the United states started a trade war with China, I've seen many Chinese sellers no longer willing to send to USA that previously did. I was Verified on Alibaba for years until the recent Us spat with the Chinese regime over COVID-19. Now, when I attempt to re-verify, it says that I can't due to inappropriate comport. It doesn't say what information technology was. I've always paid in full for what I've purchased immediately. I'm no conspiracy theorist, but I also know how Asian governments; particularly People's republic of china; employ soft power to put the squeeze on those it doesn't regard favorably. That said, you might attempt using PayPal.

I just ordered some prison cell a few days ago and had no problem . hmmm

• #19

Ever since the USA started a trade state of war with Communist china, I've seen many Chinese sellers no longer willing to transport to USA that previously did.

I'chiliad an American but I'm in the Philippines. the Philippine gov't is quite friendly with China, then that shouldn't be an issue. The credit carte du jour is also Filipino and I take not identified myself as American.

I ... That said, yous might try using PayPal.

Thank you, I tried PayPal kickoff the seller is unwilling to accept PayPal (it's my preferred online method of payment).

If its not shipping to your home address thats a big red flag and thats probably the problem.

Yep I was thinking this too. I got the seller to make a new order with my home address equally the delivery address. And then I tried to pay that one. No Joy.

It declined on me a couple times. And then Amy said utilise the appeal which no card showed upwardly. I uploaded I.D. and card and the next day information technology was canonical. And that was on a weekend. Greg

OK so I followed this since it seems like your situation is closest to mine. I just tried to pay with a dissimilar card (which I knew would neglect every bit it has no loot on information technology), then I tried to pay again with the Platninum bill of fare, just to emulate the design of success which you had Greg. So here's my question, that Appeal page, there is no link to it course the payment failed folio.
I have the link because the 1st support agent at Alibaba gave me the link when I asked for information technology.
Then here I uploaded again my D.Fifty. and C.C. motion-picture show to that page, but since there is no menu on file the <submit> push is grayed out. How did you get by that? (see bottom of picture show, no manner to click submit). Thanks in advance!

• #20

Thanks anybody and so far for your ideas and comments!
Tonight through sat. night are a holiday for me (it'south most nighttime hither in the Philippines) and then if I don't respond till then I'm notwithstanding grateful!

bollescogn1988.blogspot.com

Source: https://diysolarforum.com/threads/problem-paying-on-alibaba-help-please.7789/